Privacy Policy

This Privacy Policy explains how EZ Lab Testing LLC (doing business as "STD Lab Tests," "EZ Lab Tests," and "Lab Test Info") collects, uses, and protects your personal information when you use our websites and services. We are committed to being transparent about our data practices and keeping your information safe.

1. Who We Are

EZ Lab Testing LLC operates stdlabtests.com, ezlabtests.com, and labtestinfo.com. We are a direct-to-consumer e-commerce platform that allows you to purchase laboratory tests online at affordable cash-pay prices. After you place an order, our partner laboratories perform the actual testing and deliver your results.

We are a commerce and technology company — not a medical provider, laboratory, or healthcare facility.

2. Information We Collect

When you create an account, place an order, or interact with our platform, we may collect the following types of information:

Account Information

• Full name
• Email address
• Phone number
• Date of birth (required by laboratories for test orders)
• Gender (required by laboratories for certain tests)
• Mailing address
• Account password (stored in encrypted/hashed form)

Order Information

• Tests purchased and order history
• Selected laboratory and draw center location
• Order dates and amounts
• Promo codes or referral codes used

Payment Information

• Payment is processed securely by Stripe, our third-party payment processor
• We receive only a confirmation of payment, your billing name, and the last four digits of your card for your records
• We do not store, see, or have access to your full credit card number, CVV, or bank account details

Technical Information

• IP address and approximate location
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited and time spent on our site
• Referring website (how you found us)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order processing: Submitting your lab test orders to our partner laboratories, generating requisition forms, and tracking order status
• Account management: Creating and maintaining your account, allowing you to view order history and manage your profile
• Customer support: Responding to your questions, troubleshooting issues, and processing refund or cancellation requests
• Communications: Sending order confirmations, requisition documents, and important service updates via email
• Platform improvement: Analyzing usage patterns to improve our website, test offerings, and user experience
• Legal compliance: Meeting our legal and regulatory obligations

We do not sell your personal information to third parties. We do not use your information for unrelated marketing purposes without your consent.

4. What We Do NOT Collect

Specifically, we do not collect or store:

• Lab test results or medical data
• Medical history, diagnoses, or treatment information
• Insurance information (we are a cash-pay platform)
• Social Security numbers
• Full credit/debit card numbers

5. HIPAA Clarification

The Health Insurance Portability and Accountability Act (HIPAA) applies to "covered entities" such as healthcare providers, health plans, and healthcare clearinghouses, as well as their business associates who handle Protected Health Information (PHI).

EZ Lab Testing LLC is not a covered entity under HIPAA. We are an e-commerce platform that facilitates the purchase of lab tests. We do not provide medical care, process insurance claims, or access your lab results.

Our partner laboratories (such as Access Medical Laboratories, LabCorp, Quest Diagnostics, and Clinical Pathology Laboratories) are covered entities and are independently responsible for safeguarding your PHI, delivering your results securely, and complying with HIPAA regulations.

Even though HIPAA does not apply to us directly, we still take your privacy seriously and protect your personal and order information using industry-standard security measures.

6. Payment Security

All payment transactions are processed through Stripe, a leading payment processor that is PCI DSS Level 1 certified — the highest level of payment security certification available.

• Your credit or debit card information is entered directly into Stripe's secure payment form and is never transmitted to or stored on our servers
• All payment data is encrypted in transit using TLS (Transport Layer Security)
• We never see, store, or have access to your full card number or CVV
• We retain only the last four digits of your card and a transaction ID for your order records

For more information about Stripe's security practices, visit stripe.com/privacy.

7. Cookies & Analytics

Our websites use cookies and similar technologies to provide a better experience:

• Essential cookies: Required for basic site functionality such as keeping you logged in, maintaining your shopping cart, and processing orders
• Analytics cookies: Help us understand how visitors use our site so we can improve it. This may include tools like Google Analytics, which collects anonymous usage data
• Preference cookies: Remember your settings and choices (such as your preferred laboratory or location)

We do not use advertising or tracking cookies to serve targeted ads. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

8. Third-Party Services

We work with the following types of third-party service providers to operate our platform:

• Payment processing: Stripe (handles all payment transactions)
• Laboratory partners: Access Medical Laboratories, LabCorp, Quest Diagnostics, Clinical Pathology Laboratories, and other CLIA-certified labs (receive order information necessary to fulfill your lab test)
• Email services: For sending order confirmations and service communications
• Hosting provider: Our web hosting infrastructure provider
• Analytics: Tools to understand website usage patterns

We share only the minimum information necessary for each provider to perform their function. We do not sell or rent your personal information to any third party.

9. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account data: Retained while your account is active. If you request account deletion, we will remove your personal data within 30 days, except as required by law
• Order records: Retained for up to 7 years to comply with tax, legal, and regulatory requirements
• Payment records: Transaction records (not card details) are retained for up to 7 years for accounting and dispute resolution
• Technical logs: Server and access logs are typically retained for up to 90 days

10. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information through your account settings or by contacting us
• Deletion: You can request that we delete your personal data, subject to legal retention requirements
• Data portability: You can request your data in a commonly used, machine-readable format
• Opt-out of communications: You can unsubscribe from promotional emails at any time using the link in any email we send. Note that transactional emails (order confirmations, requisitions) cannot be opted out of while you have active orders

To exercise any of these rights, contact us at support@ezlabtests.com. We will respond to your request within 30 days.

11. California & State-Specific Rights (CCPA / CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights:

• Right to know: You can request details about the categories and specific pieces of personal information we have collected about you, where we collected it from, and why
• Right to delete: You can request deletion of your personal information, with certain exceptions
• Right to opt out of sale: We do not sell your personal information. There is nothing to opt out of
• Right to non-discrimination: We will not treat you differently for exercising your privacy rights
• Right to correct: You can request that we correct inaccurate personal information
• Right to limit use of sensitive personal information: You can direct us to limit the use of sensitive data to what is necessary to provide our services

Residents of other states with privacy laws (such as Virginia, Colorado, Connecticut, and Utah) may have similar rights. Contact us at support@ezlabtests.com to exercise any applicable rights.

To verify your identity when making a request, we may ask you to confirm information associated with your account, such as your email address and order history.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has created an account or submitted personal information through our platform, please contact us immediately at support@ezlabtests.com and we will promptly delete the information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:

• We will update the "Effective Date" at the top of this page
• For significant changes, we will notify you via email or a prominent notice on our website
• Your continued use of our services after changes are posted constitutes acceptance of the updated policy

We encourage you to review this page periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

• Email: support@ezlabtests.com
• Entity: EZ Lab Testing LLC
• Websites: stdlabtests.com, ezlabtests.com, labtestinfo.com

We aim to respond to all privacy-related inquiries within 30 days.